TERMS & CONDITIONS

CUSTOMER CARE

We truly value your custom. At NatureQuest we have a long history of looking after our customers, this is why so many return to us year after year. All our featured optic brands and models have been field tested by us, actually used in the real world. This is why we don't carry an exhaustive list of every binocular, monocular and telescope going. We strive to offer you the best quality available at an affordable price. We are always happy to help. If you need advice then drop us a question using the contact form on our website. Alternatively you can email or telephone us. Getting the right product for your needs is important to us. We want you to be completely satisfied with your purchase.

General ​Terms & Conditions

Goods are offered subject to stock, in the event of non-availability of goods, we reserve the right to cancel the order/contract. Goods are not sold on approval or trial basis. All goods remain the property of NatureQuest until paid for in full. Prices and specifications subject to change without notice. We will inform you of any changes before processing your order. Claims for damage or incorrect shipping must be made within 14 days. All returns must in new stock condition with all packaging. The customer is responsible for the costs of  delivery of a returned item to NatureQuest unless found faulty on receipt. Should you find is necessary to return goods that are faulty or for an under warranty repair please email us for a return reference number. We recommend all returned items are sent insured and tracked. We are not responsible for damaged or lost returns. We may in some cases ask you to return items directly to the manufacturer in question for repair or replacement in order to expedite the process and reduce postage costs. These terms and conditions do not affect your statutory rights

​PRIVACY & SAFETY​

We take customer privacy seriously. We do not  store debit or credit card information nor do we share customer details with any third parties. Your email address will only be used to contact you in relation to your order with us. Your email address will not be used for any marketing or passed to any other agency. We use PayPal to secure and verify payment details. We use some cookies that make it easier for you to use our site. The cookies we use contain no personal information about you.

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

© 2020 by NatureQuest. 

  • White Facebook Icon
0

naturequest