naturequest
TERMS & CONDITIONS
CUSTOMER CARE
We are small independent business based in mid Wales. We truly value your custom. We have a long history of looking after our customers, this is why so many return to us year after year. All our featured optic brands and models have been field tested by us and we select only the very best to supply our customers. This is why we don't carry an exhaustive list of every binocular and monocular going. We strive to offer you the best quality available at an affordable price. We are always happy to help. If you need advice then drop us a question using the contact form on our website. Alternatively you can email or telephone us. Getting the right product for your needs is important to us. We want you to be completely satisfied with your purchase.
We are an authorised UK supplier and all stock carries a UK guarantee. We check all items before dispatch to ensure your order arrives in perfect condition
Why buy from naturequest
We are passionate about supplying high quality affordable optics and take great care with your order. We hold good stock of all the items we sell and so if it's available to order on our website, we have it!
We are one of the few retailers that checks customer order items before dispatch ensuring your order is perfect.
We field test all new affordable models from all the leading brands selecting only the best to offer to our customers. Please get in touch for our recommendations or order any of our listed models with confidence. Our product reviews offer useful information from our field tests. We have extensive product knowledge on all the brands and models that we stock. If you have a brand or product question please message us via the contact form and we will respond within the hour during opening times.
Order online with complete confidence as we offer an insured and tracked delivery service and easy returns policy.
General Terms & Conditions
Goods are offered subject to stock, in the event of non-availability of goods, we reserve the right to cancel the order/contract. Goods are not sold on approval or trial basis. All goods remain the property of NatureQuest until paid for in full. Prices and specifications subject to change without notice. We will inform you of any changes before processing your order. Claims for damage or incorrect shipping must be made within 14 days. All returns must in new stock condition with all packaging, (Please read our returns policy before placing your order as conditions apply). The customer is responsible for the costs of delivery of a returned item to NatureQuest unless found faulty on receipt. Should you find is necessary to return goods that are faulty or for an under warranty repair please email us for a return reference number. We recommend all returned items are sent insured and tracked. We are not responsible for damaged or lost returns. We may in some cases ask you to return items directly to the manufacturer in question for repair or replacement in order to expedite the process and reduce postage costs. These terms and conditions do not affect your statutory rights
PRIVACY & SAFETY
We take customer privacy seriously. We do not store debit or credit card information nor do we share customer details with any third parties. Your email address will only be used to contact you in relation to your order with us. Your email address will not be used for any marketing or passed to any other agency. We use some cookies that make it easier for you to use our site. The cookies we use contain no personal information about you.
PAYMENT METHODS
- Credit / Debit Cards
- Bank Transfer - Please contact us for details
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Wix payments offers the same data & security protection as PayPal and includes additional authentication protection.