naturequest
SHIPPING & RETURNS
SHIPPING POLICY
We ship using Royal Mail Special or Signed For Delivery for most items. We use Parcel Force for larger items. All orders are sent insured and tracked. A tracking number will be emailed to you on dispatch of your order so that you can track your item. Your order will be delivered within 3-5 business days. UK delivery only**. We do not deliver to the EU or rest of world. We only deliver to card holders/PayPal confirmed address. We are an authorised UK supplier. All stock is UK supplied and carries a full manufacturer guarantee. We subsidize delivery costs to our customers. We offer standard insured and tracked (3-5 business days) delivery on all orders at £3.50. We recycle packaging where possible.
** Please note we have currently suspended deliveries to NI due to custom issues relating to Brexit
We check all items before dispatch to ensure your order arrives in perfect condition
RETURN & EXCHANGE POLICY
As a consumer purchasing mail order you are entitled and welcome under the consumer contracts regulations to a 14 cancellation period. You may return the goods ordered within 14 working days of receiving the item and by doing so receive a refund (excluding the shipping and return shipping charges.) within 14 days of them arriving back to NatureQuest. Goods must be returned in new and unused condition with all packaging intact (undamaged) together with all accessories. Goods returned under the consumer contracts regulations that show noticeable use or wear will be returned to you and will not be accepted for a refund. We do not send goods out on approval. You must inform us by email if you would like to return an item and we will issue you with a return reference number. We would advise that you send all returns by insured and tracked delivery as we are not responsible for any return lost or damaged in transit. Please ensure you purchase the correct level of insurance when returning an item to us in case you need to make a claim for damage or loss from your chosen return courier. If the goods you receive are faulty on arrival we will offer you a refund or exchange. We will compensate you for the cost of returning the goods to us for the first 14 days only if on inspection of the goods they are deemed faulty. Claims for damaged, faulty or incorrect shipping must be made within 14 days of receipt of goods.