SHIPPING & RETURNS

SHIPPING POLICY

We ship using Royal Mail Special or Signed For Delivery for most items. We use Parcel Force for larger items. All orders are sent insured and tracked. A tracking number will be emailed to you on dispatch of your order so that you can track your item all the way to your door. Your order will be delivered within 1-5 days depending on the delivery service you select at checkout. UK delivery only. We are an authorised UK supplier. All stock is UK supplied and carries a full manufacturer guarantee. We offer either standard insured and tracked (3-5 business days) delivery at £4.95 or Express insured and tracked (1-2 business days, usually next day) delivery at £8.95 We recycle packaging where possible.

Please note that we are experiencing minor delays from both suppliers and Royal Mail due to increased volume and reduced staff capacity.  Please allow extra time for your order to arrive during this difficult time

​​RETURN & EXCHANGE POLICY​

As a consumer purchasing mail order you are entitled under the consumer contracts regulations to a 14 cancellation period. You may return the goods ordered within 14 working days of receiving the item and by doing so receive a full refund (excluding the shipping and return shipping charges) within 14 days of them arriving back to NatureQuest. Goods must be returned in new and unused condition with all packaging intact (undamaged) together with all accessories. Goods returned under the consumer contracts regulations that show noticeable use or wear will be returned to you and will not be accepted for a refund. We do not send goods out on approval. You must inform us by email if you would like to return an item and we will issue you with a return reference number. We would advise that you send all returns by insured and tracked delivery as we are not responsible for any return lost or damaged in transit. If the goods you receive are faulty on arrival we will offer you a refund or exchange. We will compensate you for the cost of returning the goods to us for the first 14 days only if on inspection of the goods they are deemed faulty. Claims for damaged, faulty or incorrect shipping must be made within 14 days of receipt of goods.